Click the 'Sign Up' button in the top right corner. You can register using your email or Google account. The process takes less than a minute and no credit card is required.

Yes! Many of our services offer free trials. Look for the 'FREE TRIAL' badge on service cards. You can try before you buy to ensure the service meets your needs.

We accept Mobile Money (MTN, Airtel), bank transfers, and credit/debit cards. All payments are processed securely through our encrypted payment gateway.

We purchase family or group plans from service providers and share them among multiple users. Each user gets their own profile and access credentials, just like a regular subscription. You'll have full access to all features of the service.

Yes, you can cancel anytime from your dashboard. If you cancel before your renewal date, you'll continue to have access until the end of your billing period. No cancellation fees apply.

We monitor slot availability in real-time. If a slot becomes unavailable, we'll automatically move you to another available slot or notify you immediately. Your service will not be interrupted.

Yes! You can change your plan at any time from your dashboard. If you upgrade, you'll be charged the prorated difference. If you downgrade, the credit will be applied to your next billing cycle.

Your nexpaa wallet stores funds that can be used to purchase services or enable auto-renewal. You can recharge your wallet using any of our supported payment methods. Funds never expire.

Auto-renewal automatically renews your subscription before it expires using funds from your wallet. You can enable or disable this feature anytime from your dashboard settings.

Yes, we offer refunds within 7 days of purchase if you're not satisfied with the service. The refund will be processed to your wallet or original payment method within 3-5 business days.

No hidden fees! The price you see is the price you pay. We're transparent about all costs upfront. Some payment methods may have small processing fees which are clearly displayed before payment.

Share your unique referral link with friends. When they sign up and make their first purchase, you earn points. 1 point = UGX 100. You can redeem points to purchase services or get discounts.

You earn 10 points for each successful referral (when they make their first purchase). Bonus points are awarded when you reach referral milestones: 5, 10, 25, 50, and 100 referrals.

Points can be redeemed for services on our platform or converted to wallet balance. Currently, direct cash withdrawals are not available, but you can use points to purchase any service.

No, your referral points never expire! You can accumulate them over time and redeem whenever you're ready. Your points balance is always visible in your dashboard.

We use bank-level encryption (SSL/TLS) to protect all payment information. We never store your full card details on our servers. All transactions are processed through PCI-DSS compliant payment gateways.

We use multiple security layers including encrypted passwords, secure session management, and activity monitoring. You can enable two-factor authentication (2FA) for additional security.

Never! We respect your privacy and will never sell or share your personal information with third parties. We only collect data necessary to provide our services. Read our Privacy Policy for full details.

If you suspect unauthorized access, immediately change your password and contact our support team. We'll investigate and secure your account. We also monitor for suspicious activity 24/7.

Contact our support team immediately via WhatsApp, email, or Telegram. We monitor all accounts 24/7 and will replace any non-working account within hours. We guarantee 99.9% uptime.

After purchase, your credentials are instantly available in your dashboard under 'My Subscriptions'. You'll also receive them via email. You can view or copy them anytime from your account.

Yes! Most services allow multiple simultaneous streams or device connections. The exact number depends on the service and plan. Check the service details page for specific device limits.

Click 'Forgot Password' on the login page. We'll send a password reset link to your registered email. Follow the link to create a new password. If you need help, contact our support team.